Contact Us
1. Overview
Our website maintains a dedicated customer care system to ensure smooth, transparent communication with every shopper.
We are committed to assisting customers before, during, and after their purchase, offering reliable guidance that supports informed decisions and a positive shopping experience.
All communications are handled responsibly and in accordance with relevant consumer protection laws and privacy standards.
2. Scope of Customer Assistance
Our customer service team is prepared to support customers throughout the entire ordering process by providing helpful information and timely solutions.
You may contact us for assistance regarding:
Product features, materials, and care instructions
Stock availability and technical specifications
Order confirmation, shipment tracking, and delivery updates
Returns, exchanges, refunds, and warranty enquiries
Reporting missing items, transit issues, or other concerns
Each request is assessed individually, and we aim to provide courteous and efficient service at all times.
3. Ways to Get in Touch
Customers may contact our support team using the following official communication channel:
Email: getstarted@sofagonest.com
This method is suitable for general questions, order-related enquiries, and post-purchase support.
All messages are processed in sequence to ensure fair and prompt handling.
4. Operating Hours and Reply Times
Customer care services are available during the following schedule:
Monday to Friday, 8:00 am – 4:00 pm (AEST) Messages received outside business hours or on Australian public holidays will be handled on the next business day.
Enquiries submitted outside these hours will be reviewed on the next working day.
Order and delivery-related matters are treated with priority whenever possible.
5. Company Information and Service Coverage
For all enquiries, please contact us using the details below:
Phone: +81 (802) 664 96 62
Address: 2-3-20 JUJO NAKAHARA KITA-KU TOKYO 114-0031 JAPAN
We are dedicated to providing attentive, professional, and customer-focused support to customers throughout Australia.