Order Cancellation Policy

1. Eligibility for Order Cancellation

• Orders may be cancelled within 40 hours of placement, provided the order has not yet entered the dispatch stage. Cancellation requests submitted within this timeframe may be processed without additional handling.

• Orders placed more than 40 hours earlier, or orders that have already been dispatched, cannot be cancelled. In such cases, customers are advised to wait until the item is delivered and then proceed with a return or refund request in accordance with the applicable return process.

2. How to Submit a Cancellation Request

To request an order cancellation, please contact us as soon as possible using the contact details below. Email is the preferred method of communication, while phone support is available during service hours.

To help us review your request efficiently, please include the following information:

• Order number

• Payment confirmation or transaction reference

• A brief explanation of the cancellation request

3. Review and Refund Processing

Once a cancellation request is received, we will promptly verify the order status. If the request meets the cancellation conditions, confirmation will be provided and the refund process will be initiated.

Refunds are processed within 1–8 business days using the original payment method. The time required for funds to appear in your account may vary depending on your bank or payment provider.

4. Contact Information

Address: APT BLK 126 SERANGOON NORTH AVENUE 1 #02-73, SINGAPORE 550126, SINGAPORE
Email: getstarted@sofagonest.com
Phone: +65 (814) 94792
Service hours: Monday to Friday, 8:00 am – 4:00 pm. Requests received outside business hours or on Australian public holidays will be handled on the next business day.