We provide delivery services to eligible residential and commercial addresses across Australia. Delivery availability may vary depending on local courier coverage, address accessibility, and regional delivery conditions within Australia.
All products purchased from our store are delivered free of charge within Australia. No additional shipping or handling fees will be added before checkout or after an order has been placed.
All prices displayed on the website include applicable taxes in accordance with Australian regulations. Customers are not required to pay any additional mandatory charges upon delivery.
Processing Cut-Off Date:
After payment is completed, orders are generally processed within 1–8 business days.
Once dispatched, orders are typically delivered within 8–14 business days across Australia. Delivery times may vary depending on destination, regional logistics conditions, and factors beyond standard transit control.
If your order has not arrived within the estimated timeframe, please contact us for assistance. Email is the preferred contact method, with phone support available if required.
Tracking information will be provided once an order has been dispatched. This allows customers to monitor shipment progress and stay informed about delivery status.
Responsibility for an order transfers to the customer once delivery has been confirmed at the address provided during checkout. Please ensure all delivery details are accurate and complete.
If a product arrives damaged or a parcel is lost during transit, please notify us promptly so the matter can be reviewed.
Address: APT BLK 126 SERANGOON NORTH AVENUE 1 #02-73, SINGAPORE 550126, SINGAPORE
Email: getstarted@sofagonest.com
Phone: +65 (814) 94792
Service hours: Monday to Friday, 8:00 am – 4:00 pm. Requests received outside business hours or on Australian public holidays will be handled on the next business day.
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