This Privacy Policy explains how personal information is handled when you access our website, browse content, place orders, or contact customer support. It applies to all users in Australia and outlines what information is collected, the reasons for collection, and how information is protected throughout its lifecycle.
Information may be collected directly from you or generated through your interaction with the website. This may include personal details such as your name, contact information, delivery address, order details, and records of communication. Technical data, including device type, browser configuration, and access times, may also be collected to support website functionality and security.
Cookies and similar technologies are used to support essential website operations, maintain session continuity, and understand how users navigate the website. These tools help improve performance and usability without directly identifying individuals.
You are informed of cookie usage through this policy and may manage or restrict cookies via your browser settings. Please note that disabling cookies may affect certain features or overall website functionality.
Collected information is used for purposes including:
Processing and managing orders and payments
Coordinating delivery, returns, or refunds
Responding to enquiries and providing customer support
Maintaining website security and operational stability
Improving website content, structure, and user experience
Personal information may be shared with third-party service providers involved in payment processing, logistics coordination, or technical support, strictly where necessary to provide requested services. These parties are required to handle information responsibly and only for authorised purposes.
Personal information is not disclosed beyond operational requirements unless required by applicable law or regulatory authorities in Australia.
Reasonable administrative, technical, and physical safeguards are in place to protect personal information from unauthorised access, loss, or misuse. Information is retained only for as long as required to meet operational needs or legal obligations under Australian law.
You have the right to request access to personal information held about you and to request correction of inaccurate or outdated data. Where permitted by law, you may also request deletion of personal information or withdraw consent for certain uses.
All requests are reviewed in accordance with applicable legal requirements and may require identity verification before processing.
Personal information is processed on lawful grounds, including order fulfilment, legitimate business operations, and compliance with legal obligations. Data handling practices are designed to comply with applicable Australian privacy laws, and this policy is governed by the laws applicable in Australia.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or business operations. Any updates take effect once published on this page. Continued use of the website indicates acceptance of the updated policy.
Address: APT BLK 126 SERANGOON NORTH AVENUE 1 #02-73, SINGAPORE 550126, SINGAPORE
Email: getstarted@sofagonest.com
Phone: +65 (814) 94792
Service hours: Monday to Friday, 8:00 am – 4:00 pm. Enquiries received outside business hours or on Australian public holidays will be handled on the next business day.
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